Return & Refund Policy

Last updated: October 15, 2026

Our Commitment to Your Satisfaction

At Packopie, we are dedicated to providing you with premium, custom-made packaging solutions. Because every order is manufactured specifically to your brand's unique size, design, and stock guidelines, our policy for returns, reprints, and cancellations is structured to be transparent and fair for both parties.

Returns for Defective Pieces Only

We accept authorized returns of defective pieces only. Non-defective custom products cannot be returned. We do not offer cash refunds, credits, or exchanges for orders that have been successfully manufactured. If we verify that Packopie made a confirmed mistake during production, contrary to your approved proof and spec sheet, we will immediately reprint the defective products for you.

Order Cancellations

If you need to cancel an order, please contact us immediately. Cancellations are subject to fees depending on how far the order has progressed through our system:

1. Stage 1 (Prior to Design Rework): Canceled before our design team reviews or modifies your files. You will be charged a $15 flat fee plus 5% of the total payment amount to cover credit card processing, merchant fees, and initial administrative processing.
2. Stage 2 (In Design Rework): Canceled during the design, proofing, or spec-sheet preparation stage. A minimum of 20% of the total order amount will be deducted to offset design labor and file setup costs.
3. Stage 3 (Sent to Press): Cancellation is not guaranteed at this point. If we are able to halt printing before completion, a minimum of 50% of the total order amount will be deducted to cover plates, paper setup, and wasted materials.
4. Stage 4 (Shipped): Once an order is collected by the shipping carrier, it cannot be canceled under any circumstances.

Design service fees are 100% non-refundable once design work has commenced.

Damaged, Defective, or Missing Items

Reprint Claims

If you receive an order containing defects, transit damage, or missing items, you must notify Packopie in writing within 3 business days of delivery. We cannot honor claims or reprints after this 3-day window.

For an approved reprint claim, return only the defective pieces within 10 days of your delivery date. Do not return non-defective pieces. Packopie will provide shipping instructions for an approved claim. No returns are accepted without a prior written Return Material Authorization (RMA) from Packopie.

Return Shipping Cost

The customer pays the actual courier cost for returning defective pieces and is responsible for arranging the return shipping label. Packopie does not provide prepaid return labels. Free outbound delivery does not include return shipping.

Package Inspection

Customers are responsible for inspecting all boxes for visible damage or missing packages before signing for delivery. In case of missing packages or damage caused by carrier transit, please file a report with the delivery driver and contact Packopie within 3 business days. We are not responsible for third-party carrier omissions, loss, or damage unless filed promptly.

Non-Refundable Service Fees

Expedited printing fees and rush service charges are non-refundable under any circumstances, including orders that are returned or reprinted. Outbound delivery is free and takes 3 to 5 business days after dispatch. Return shipping is paid by the customer.

Manufacturing Quantity Tolerance

Custom printing may result in an overrun or underrun of up to 5% unless an exact-quantity requirement is accepted by Packopie in writing before production. If an exact quantity is essential, please disclose that requirement when requesting your quote.

Artwork Approvals & Printing Liability

You are responsible for confirming all specifications, including dimensions, materials, and quantities, and proofreading artwork before approval. Packopie is not liable for errors caused by customer-approved layouts, including:

• Spelling, grammatical, or punctuation errors.
• Incorrect placement, orientation, or font sizes.
• Inaccurate die cuts, slits, or incorrect folding lines.
• Wrong finished product sizes if approved on the spec sheet.

Digital screen proofs predict layout but do not guarantee exact color matching. We guarantee color reproduction within 90% of your approved proof. If absolute color accuracy is required, you must order a physical hardcopy proof before full production.

Start a Claim or Contact Us

To report an eligible issue within the required claim period, email [email protected] or call +1 307 500 7491. Do not ship products back until Packopie provides written return authorization and return instructions.